Again an exciting week. I met with some customers and probed for customer satisfaction. Trasys came out great ! Customers value our commitment and can-do attitude. It proves that our efforts render results.

However, many people often mistake one for the other; effort without a result (after some time at least) is in vain. When we studied, we found it normal to obtain results after our study efforts. I am sure our studying children have not changed perspectives in that regard. In company or business life it should not be different : in the end, results are what counts.

For those going on holiday : enjoy !

Chris

The term results has no significance on its own. It needs to be loaded by leaders. As part of my consultancy, I always advise to give the term results more dimensions. The tangible results (sales, turn over, profit) and the intangible results (relationship, strength, emotional value, integrity, holistic relevance). Both cannot be separated. If you think of results from a holistic point of view, then results have the merit to be seen as a benchmark.

Results are what counts: at any price?
Results at any behaviour?
Focus on immediate goals, on one day results?
Also concerned about long-lasting relationships with colleagues, with clients, with partners?
Looking to the business as a whole?
If at the end effort does not count, behaviour does.

Mieke