Case
International organisation - e-government project management & advisory services
Many of our projects address critical and strategic issues for our customers who, therefore, choose to not disclose their name.
Environment
Our client is dealing with trademarks, designs and industrial models and invests continuously in the development of e-Business tools, allowing them to provide customers from all over the world with online services. Their objective is to evolve to become a full e-business organization, and considerable investments in IT development are involved.
In a first stage, the developments were realised by third-party development companies while other activities like business analysis, project management and quality assurance were managed internally by freelance workers. This approach quickly turned out to be poorly efficient as delays were systematic in the delivery of the e-Business tools that and budgets that were constantly exceeded.
Solution
Together with a local IT service provider, Trasys founded a consortium that presented a different approach to the client. The biggest difference resided in a complete coordination of the non-development activities while contacts with providers were managed by the consortium itself by means of a Project Management Office. Concretely, a team of 50 people has been integrated in the client’s structure to work on a close base with the internal employees. In order to ensure permanent availability of the resources and maximal flexibility towards the client, Trasys opened a local branch office which guaranteed a permanent presence of 20 people. All in all, this brand new and innovative approach led to, among others:
For Project Management activities:
Switch from a resource-based management towards a result-based approach
Aligned project planning between the several project portfolio managers
Higher control of the various suppliers and more specifically in the timeliness and quality of their deliveries
Implementation of Prince2 methodology
For Quality Assurance activities:
Set-up of a service based test factory
Performance management of both functional and non-functional test services at customer site
Testing based on a “risk and requirement based test strategy” and managed by “operational level agreements” with the customer
Acceptance test reports that allow the client ‘s management to formally reject or approve the third party deliverables
In parallel, Trasys performed surveys in various areas like e-certification, hacking and intrusion, speed and performance tests and facility management…
Benefits
Trasys -and its consortium partner- succeeded in assembling a large multi-disciplinary team of experienced consultants to assist the client in improving the maturity of their IT processes in the fields of project management, business analysis and quality assurance. By further rationalizing the customer’s IT activities, i.e. providing him with the necessary base to deliver IT projects in time and within budget, this project allows the customer to focus on his core business while containing IT investments.