Services
Trasys has an unparalleled track record in providing solutions that truly meet our customer’s expectations and address business and technology challenges. As a vendor independent company, we help our customers solve their problems across the full IT value chain.
Depending on our customer’s needs in terms of project scope, expected outcome and responsibility level, we commit to:
Result, generally used when Trasys has to commit to agreed upon "deliverables" such as reports, applications, systems, total cost of ownership, ... upon specifications within a given timeframe, quality level and budget.
Means, usually chosen when Trasys has to provide resources as such with specific skills and experience for a defined period.
Service Level Agreement, typically relevant when Trasys has to provide services such as maintenance, monitoring, helpdesk, ... upon an agreed level of service and key performance indicators.