Operational Services
We consider delivery and management of IT infrastructures as critical tasks that should underpin business operations. They should be flexible to scale with future opportunities. Our operational services cover all aspects of system servicing, from partial outsourcing to fully-managed services, together with 24x7 first-class support, performance indicators and strict respect of the service level agreements.
Central to our approach is Information Technology Infrastructure Library (ITIL) as a customisable framework. It allows us to improve IT efficiency, reduce risks and increase the effectiveness and quality of IT services management and infrastructure in context of change and growth of IT systems.
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Our practices include:
ensuring effectiveness and efficiency of available technologies at the basis, we offer Security & Networking, Consolidation, Migration & Virtualisation and Business Continuity services.
ensuring the right choices to improve time, quality, cost, maturity of our customer’s infrastructure management, we provide Consultancy and Project Management, Sourcing, and Service Process Management services.
ensuring adequate, flexible and responsive end-user experiences, we deliver Support, Messaging and Collaboration, Desktop Management services.
Our methodology:
our experts probe our customer’s organization to assess technical, business or financial aspects of the required services. Based hereon, we propose a solution, including service development, technology choices, architecture options, and a clear definition of tasks and responsibilities.
once defined, our experts design and implement “state-of-the-art” solutions including migration, implementation of new services, integration with existing infrastructures, and sourcing capabilities.
we continuously seek optimisation and improvement. We ensure our customers benefit from cutting-edge technologies after testing and evaluating their impact on business processes and performance.
we deliver and manage services according to the specified service definition. Our “customer-first” approach guarantees permanent administrating in line with individual user needs and our customer’s corporate objectives.
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